This contractual document shall govern the purchase of products and/or services at the website www.duopower.es, owned by ERGONOMIC BIKEWARE S.L. By accepting this document, you state that:
a. You have read and understood the clauses contained in it.
b. You have the ability to purchase products and/or services.
c. You agree to be bound by the terms and conditions set forth in it.
The terms and conditions set forth in this document shall be valid for an indefinite period of time and applicable to all the purchases made at this website.
The Service Provider reserves the right to change or modify the terms and conditions without prior notice, without this affecting the purchases made and/or the promotions launched before said changes. Consequently, you shall check the terms and conditions every time you make a purchase at this website.
With the purpose of guaranteeing the rights of users and consumers, these general terms are set forth in accordance with Spanish law, in particular, with Law 7/98, of 13 April, on the General Terms of Purchase, Law 7/96, of 15 January, on the Organization of Retail Trade, Royal Decree 1/2007, of 16 November, approving the consolidated text of the General Law for the Protection of Users and Consumers, and other relevant laws and the associated enforcement regulations.
Words with more than one meaning shall be understood according to the text where they are used, its nature and purpose. The language of reference of this contractual document shall be that used to make the purchase on the website. These terms and conditions were originally written in Spanish and then translated into other languages. Should differences in meaning and/or interpretation arise between the different versions of this document, the meanings in the Spanish version shall prevail.
This website includes texts, graphics, images, videos, sounds, drawings, pictures and software, both royalty-free and protected by intellectual property rights.
The Service Provider whose products and/or services are purchased by the user is ERGONOMIC BIKEWARE S.L., with registered office at C/ Provença 257,2º-08008 Barcelona, Spain, TIN B66167909, and customer service number +34 966 967 620.
The user purchasing products and/or services at this website is a registered user, with an associated user ID and password which they shall be held solely responsible for, liable for the truthfulness of the personal data entered on the website.
By accessing and using this website, you understand that the website owner shall not be held liable for the quality and speed of access. Likewise, the website owner shall be able to cancel access to the website, or to the products and/or services on offer without prior notice, without being held responsible for the damages caused by the cancellation.
In purchase transactions, the required hardware and software shall be provided by the user. The website owner shall not be held liable for the functioning of this website nor for the consequences of said functioning; neither shall he be responsible for the rights of use or the licenses associated with the use of the website.
Likewise, the website owner shall not be held liable for the malfunctioning of this website and/or the damages it may cause to users' hardware or software when accessing or trying to access this website.
The website owner provides services for an indefinite period of time. Said services, however, can be canceled at any time without prior notice.
This contractual document governs all purchase transactions between the Service Provider and the user of this website, as of the moment the latter checks the corresponding box.
The purchase transaction entails the delivery of a specific product and/or service in exchange for the payment of a price that shall be published on this website.
All the contents of this website, including, but not limited to, texts, graphics, images and designs, and the intellectual property rights associated with said contents, as well as all brands, trademarks and distinguishing features, are solely owned by the legal owners of the website. All rights are reserved to them. All the contents of this website are protected by intellectual and industrial property laws, having been registered in the relevant public records.
No part of this website may be reproduced, stored in a retrieval system, or transmitted in any form or by any means - electronic, mechanical, photocopy, recording, or any other - without written permission from the website owners. Any unauthorized use shall be considered as a serious failure to comply with intellectual and industrial property laws.
Access to this website does not entitle users to intellectual or industrial property rights, nor to ownership of the website contents.
The Service Provider shall not be held liable for the damages caused by the website contents by users accessing them, nor for the offenses incurred by said users when browsing this website.
To send your comments on compliance with intellectual or industrial property laws, or on the contents of this website, you can write an email to: email@example.com.
Orders can be placed in Spanish.
In order to purchase the products and/or services offered on this website, you must be a registered user with an account at duopower.es.
In order to place orders on this website, you must be 18 years old or over. If the user placing the order is under age, their parent/s and/or guardian/s shall take responsibility for the transaction.
In order to create a user's account, you must enter the required personal information of your own free will and agree to the general terms of purchase. Registered users have access to restricted-access areas and services, and they can buy the products and/or services offered on this website.
In order to become a registered user, you must select a user ID (i.e. your email address) and a password. You must also undertake to use said user ID and password responsibly, without disclosing them to third parties and informing the Service Provider of their loss or theft so that they are immediately blocked.
You must also ensure that your user ID (i.e. email address) and password are kept confidential. The user's failure to handle personal information confidentially shall not entail liabilities for the Service Provider.
You can change your password at any time, following the instructions on the website. When you create a new password, the replaced password shall no longer be valid to identify you as a user.
The Service Provider reserves the right to block or deny access to users with outstanding payments and to users committing fraud or making improper uses of the website services. In addition, the Service Provider is entitled to block access and use of this website if necessary for security reasons.
The Service Provider shall be entitled to hold users responsible for misuses of this website resulting in damage to third parties or introducing malware, corrupting the website contents, affecting website functioning, or damaging other users' software or hardware.
The Service Provider shall be entitled to redirect claims, compensation payments, fines or administrative sanctions to the users of this website when said claims, payments, fines or sanctions are the result of improper use of this website.
The Service Provider complies with the personal data provisions in the regulations in force, in particular, in the Enforcement Regulations of Organic Law 15/1999, taking all the technical measures required to avoid the loss, misuse, damage, unauthorized access and theft of the personal information entered by users. However, users should be aware that no security measures are completely secure on the Internet.
In compliance with Organic Law 34/2002, on Information Society Services and E-Commerce, after creating your user's account you must follow these steps to place an order:
– Choose your product and/or service.
– Select the product and add it to your shopping cart. Continue shopping or proceed to checkout.
– When your order is complete, enter the required information (only new customers) so that we can process your order.
– Indicate the Duopower dealer from which you would like to pick up your order (or a shipping address when this option is available) and add the data required for adequate order management.
– Select your method of payment: credit card, debit card or PayPal).
– Confirm your order.
– You will get a confirmation email.
After adding the selected products to your shopping cart, you can go to your order summary under Your orders, where you will find the following information:
– Item details.
– Item(s) subtotal.
– Shipping rates.
– Discount code (if available).
Your order will be delivered at the store you selected when placing it. The Service Provider shall not be held liable for delivery failures resulting from inaccurate, incomplete or untruthful data as entered by the user, nor for those orders not delivered due to circumstances beyond the company's control.
The Service Provider takes all the measures to meet delivery times or, if this were not possible, to deliver orders as soon as possible, disclaiming all liability in this respect.
To check the delivery estimate for your order, go to your private user's area on this website. All orders are delivered within thirty (30) days. In case your order requires a longer delivery time, you will be informed by the Service Provider.
All orders are subject to stock availability. If the item(s) you bought are not available or cannot be supplied, you will receive a message to change or cancel your order.
You can pay for your order using a credit card (Visa or MasterCard), a debit card (4B, Maestro or Visa Electron), or PayPal credit. Select your method of payment before placing your order, when the relevant screen is shown.
After filling in your personal and shipping information, you will be able to pay for your order online, with the method of payment you selected. All the authorized forms of payment are safe, protecting the privacy of personal information in data transmission and offering securing transactions that ensure confidentiality and adequate data handling.
You will be asked to enter your credit card information alongside such personal data as your name and surname(s) and/or your ID number.
If the transaction is approved, you will get a confirmation message by email, indicating that your order is being processed.
For security reasons, no orders can be placed in excess of €10,000. If you need to place an order beyond this limit, please contact our customer service department by email at firstname.lastname@example.org.
The prices shown for each item include VAT and appear in euros (€). Unless otherwise stated, item prices do not include shipping rates. Shipping rates are added to your order before you are asked to make your payment.
The prices shown on this website do not include customs duties, fees or taxes. Orders shipped outside Spain may be subject to import taxes, customs duties and fees levied once a shipment reaches the destination country. Additional charges for customs clearance must be borne by the recipient; the Service Provider has no control over these charges and cannot predict what they may be.
The prices charged will be those published on the website for each item. They will be automatically applied during the ordering process. The Service Provider reserves the right to change the prices shown on the website without prior notice. In the event of pricing mistakes, we will let you know as soon as possible so that you can confirm or cancel your order. If you fail to be informed of the wrong price, your order will be canceled and you will get a full refund. However, the Service Provider is under no obligation to deliver the item(s) at an incorrect, lower, price, even when the confirmation email has been sent.
When you make your payment to the Service Provider, an invoice will be issued in the name of the registered user who placed the order. The invoice will be sent with your order.
For information on order status, you can contact the Service Provider's customer service by phone at +34 966 967 620 or by email at email@example.com. Indicate your order number as shown in the order confirmation email in the subject of your email or during the conversation.
Our shipping rates are:
You can exercise your right of withdrawal from this transaction without justification within fifteen (15) calendar days of order delivery to you or a third party on your behalf other than the carrier.
If it is not exercised within this period, said right expires.
In order to exercise your right of withdrawal, you must contact ERGONOMIC BIKEWARE S.L., with registered office at C/ Provença 257,2º-08008 Barcelona, Spain, and make an unequivocal statement in this regard (letter, fax, email, etc.). Alternatively, you can fill in the withdrawal form below.
If you want to return an item(s) from your order, you must have a claim number. Please contact the online customer service by writing to firstname.lastname@example.org or calling +34 966 967 620.
To exercise your right of withdrawal, you just have to communicate your decision to do so within the stipulated time.
Our return policy depends on the type of delivery, in-store pickup or home delivery.
If you happen to receive an item(s) that is not what you ordered, please write to email@example.com or call +34 966 967 620.
Returned items can only be traded for a refund. If you need an item in a different size or color, or if you want to get another item, you must place a new order.
Results of withdrawal
If you decide to exercise your right of withdrawal, the Service Provider is entitled to keep your refund until you return the item(s) or show proof of return, whichever occurs first.
The item(s) must be returned in due time, within fourteen (14) days at most of informing of your decision to withdraw from this contract. If the item(s) are returned before the stipulated time, you will be considered to have met this requirement.
Shipping fees for returned items must be paid by the user. Item(s) must be returned in mint condition, in the original packaging with tag attached, and with all their original parts and accessories. The user is required to show proof of return.
In spite of the above, the Service Provider may consider, in accordance with the regulations in force, that users buying customized items or items made according to personal specifications have no right to withdraw from this contract.
To return customized Duopower models bought at www.duopower.es, please go to your pickup POS, call +34 966 967 620 (Monday to Thursday 8am-1.00pm and 3.00-6pm; Friday 7am-3pm), or write to firstname.lastname@example.org.
If your returned item(s) do not meet the terms in our return policy, no refund will be made and the item(s) will be sent back to you with collect payment for shipping.
The Service Provider reserves the right to question your reason for return. No refunds will be made for damaged items.
In case of defective item returns, you will get a full refund, including shipping costs.
All the products sold at Duopower.es are in mint condition. However, if you happen to receive a defective or faulty item(s), indicate this on the delivery slip and inform the courier at delivery. Then write to email@example.com or call +34 966 967 620, indicating your order number and describing the fault or defect in your item(s).
In compliance with Organic Law 15/1999, of 13 December, on Personal Data Protection, you are hereby informed that the personal information you enter on this website shall be handled confidentially and stored in a database duly registered with the Spanish Data Protection Agency. Said personal information shall be used to process your order and to send you newsletters and updates from Duopower.
Users are required to keep their personal data up to date, informing of changes, and to enter data that are truthful and complete. You can at any time exercise your right to access, change, cancel or oppose your personal data by writing to the Service Provider at the address above.
The Service Provider reserves the right to remove any links directing to illegal sites or contents affecting the property or the rights of third parties.
The contents of this website cannot be used to show, place or advertise contents without the Service Provider's consent, nor to send information or advertisements, even if they are free to use.
The Service Provider shall not be held liable for the reliability or the speed of the hyperlinks on this website redirecting to other websites. The Service Provider cannot ensure the adequate functioning of said links nor be responsible for the contents or services they give access to, nor for the adequate functioning of the sites they redirect to.
The warranty of the items sold on this website is offered in compliance with the provisions and criteria set forth in Royal Decree 1/2007, of 16 November, approving the consolidated text of the General Law for the Protection of Users and Consumers, and other relevant laws and the associated enforcement regulations.
In the event that any of the clauses in this contractual document is rendered null and void, invalid or ineffective, this shall not affect the other clauses, which shall continue to be binding on both the Service Provider and the user. In the event that either of the parties (Service Provider or user) decides not to call for compliance with one of the clauses in this policy, this shall not affect the other clauses or the general agreement, nor does it entail rights for the other party.
The terms and conditions in this policy shall be governed by Spanish law in those aspects that are not explicitly dealt with in this document. Should disputes arise between the Service Provider and the user during the transaction, they shall be resolved by the courts in the user's place of residence.